Returns & Exchanges
RETURNS & EXCHANGES
We hope you are thrilled with your new shoes, but if they're not quite right we're happy to help. We can assist with sizing questions or provide a return shipping label at no charge.
Please email firstname.lastname@example.org.
For a full refund, please return your unworn and unused shoes to us within 15 days of receipt. Items should be returned new, unused, in their original condition accompanied by the original undamaged shoebox, packaging and all contents. Our boxes and contents are made in Italy, so this is considered part of the product. Any damage to the shoe, including the sole will not be eligible for a return / exchange. We suggest trying them on while standing on a soft and clean surface, to avoid scraping the soles.
Your refund will be credited to the original payment method. Please note that refunds can take up to 15 working days to show on your account due to varying processing times between payment providers.
Gift card purchases are non-refundable.